Web Hosting Service Level Agreements

King, Alan (2001) Web Hosting Service Level Agreements. Canadian Industrial Problem Solving Workshops > 5th IPSW [Seattle 18/5/2001 - 22/5/2001].

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Abstract/Summary

This paper proposes a model for a relatively simple Web hosting provider. The model assumes the existence of a load-dispatcher and a finite number of Web-servers.

We quantify the quality of service towards the clients of this facility based on a service level agreement between the two parts: the web hosting provider and the client. We assume that the client has the knowledge and resources to quantify its needs. Based on these quantifications, which in our model become parameters, the provider can establish a service offer. In our model, this offer covers the quality of service and the price options for it.

Item Type:	Study Group Report
Study Group:	Canadian Industrial Problem Solving Workshops > 5th IPSW [Seattle 18/5/2001 - 22/5/2001]
Company Name:	IBM
Industrial Sector:	Information and communication technology
Additional Contributors:	Begen, Mehmet and Cojocaru, Monica and Fowler, Ellen and Ganjali, Yassar and Lai, Judy and Lee, Taejin and Navasca, Carmeliza and Ryan, Daniel
ID Code:	171
Deposited By:	Michele Taroni
Deposited On:	13 October 2008

Problem Statement

1) Determine a method of quantifying the quality of service towards clients of a web hosting provider based on a service level agreement between the provider and the client.

2) Develop algorithms, consistent with the level of service being offered for each client, that allocate the provider's resources so as to optimally serve potential clients.

3) Establish price options for various levels of quality of service that maximize revenues for the provider.

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